PulsIoT support

PulsIoT watches commercial freezers and warns before one is likely to need service. This page is for people who use PulsIoT at their business.

Get help

• In the app. On the phone: More → Help and support. On the website: Support in the menu. Open a ticket and describe the problem; PulsIoT replies in the same place. Our target is a first reply within one business day.
• By email: [SUPPORT EMAIL]

Common questions

I can't sign in. Your organization's administrator creates PulsIoT accounts and can reset your password. On the website you can also use Forgot your password? on the sign-in page.

How do I get an account? Ask your organization's administrator. There is no sign-up in the app: accounts belong to businesses that have PulsIoT sensors installed.

A freezer shows a warning. What do I do? Check the freezer, then say what you found in Review warnings: Found a problem or Checked, nothing wrong. If the freezer has broken down, use Report a breakdown.

A sensor shows as offline. Check that the gateway (the small box that relays the sensors' readings) has power and network, and that the sensor is still in its place. It closes by itself when readings come back.

How do I delete my account or my data? Ask your organization's administrator, who can deactivate your account, or open a ticket and we will handle the request.

Privacy

See our Privacy Policy.

PulsIoT is a service of CLS Technologies LLC, Puerto Rico.